Terms of sale

Last updated: 13/02/2026

PRELIMINARY ARTICLE – OPERATOR IDENTIFICATION

These General Terms and Conditions of Sale (hereinafter "GTC") are offered by the operator of the website scelleuse-sous-vide.com (hereinafter "the Site"). The operator is:

Company Name: PIMA OÜ
Headquarters Address: Ehitajate tee 110, 13517 Tallinn, Estonia
Registration number (Registry code): 16227549
Intra-community VAT number: EE102381902
Contact email address: contact@scelleuse-sous-vide.com

Hereinafter referred to as "the Operator" or "the Seller".

ARTICLE 1 — GENERAL PROVISIONS

The General Terms and Conditions of Sale apply exclusively to the online sale of products offered by the Operator on the website https://scelleuse-sous-vide.com/.

The GTC are made available to customers on the Site where they can be directly consulted. The GTC are binding on the customer who acknowledges, by checking a box provided for this purpose, having read and accepted them before placing an order. The validation of the order by its confirmation constitutes the buyer's adherence to the GTC in force on the day of the order.

ARTICLE 2 — PRODUCT DESCRIPTION

The Site is an online sales site for vacuum sealing and packaging machines (hereinafter the "Product(s)") open to any natural or legal person (the "Customer").

The Products presented on the Site are subject to a description mentioning their essential characteristics. The photographs illustrating the products are not contractual. The user manual, if essential, is available on the Site or sent upon delivery. The Products comply with the requirements of current European law.

ARTICLE 3 — CUSTOMER ACCOUNT CREATION

To place an order, the Customer can create a personal account. The Customer undertakes to provide sincere and accurate information. The Customer is responsible for the confidentiality of their password and identifier. Any connection made with the Customer's identifiers is deemed to have been made by them.

ARTICLE 4 — ORDERS

Product offers are valid while stocks last. If a Product becomes unavailable after the order, the Operator will inform the Customer and offer either an equivalent product or a refund within 14 days.

When placing an order, the Customer must confirm it using the "double-click" technique (cart validation, then acceptance of the GTC and payment). This "double click" constitutes an electronic signature and irrevocable acceptance of the order.

The Operator reserves the right to refuse any order for legitimate reasons (e.g., prior dispute, non-payment, suspected fraud).

ARTICLE 5 — PAYMENT METHODS AND SECURITY

The Customer acknowledges that any order requires payment of a price. The Operator uses the secure payment solution Shopify Payments and other certified providers.

We accept the following payment methods:

Bank cards: Visa, Mastercard, American Express, Cartes Bancaires.
Digital wallets: Apple Pay and Google Pay.
PayPal: Secure payment via your PayPal account.
Klarna: Deferred or installment payment (subject to eligibility and country of residence).

Payment is made on secure banking servers (SSL). The Customer's bank details are never transmitted unencrypted on the Site. The account is debited upon order validation (or according to Klarna's terms, if applicable).

Klarna specific clause: By choosing payment via Klarna, the Customer agrees that their personal data (contact details and order details) will be transmitted to Klarna for credit assessment and payment validation.

ARTICLE 6 — PRICES

Prices are indicated in euros (€) all taxes included (TTC), taking into account the VAT applicable on the day of the order. Delivery costs are charged extra and indicated before order validation.

ARTICLE 7 — RETENTION OF TITLE

The Operator remains the exclusive owner of the ordered Products until full payment of the price, including shipping costs.

ARTICLE 8 — SHIPPING AND DELIVERY

Products are delivered to the address indicated by the Customer. Delivery means the transfer of physical possession of the Product.

Delivery methods: Deliveries are made by carrier (e.g., DPD, DHL, UPS) or specialized carrier for pallets.

Deadlines:

Shipping: Within 1 to 2 business days after order validation.
Delivery: Generally between 2 to 5 business days after shipping.

The Operator undertakes to deliver the Products within a maximum period of thirty (30) days. In case of shipping delay, an email will be sent to the Customer. The Operator's liability cannot be engaged if the address provided is incorrect.

Package reception: Upon delivery, the Customer must check the condition of the package and products. In case of damage (open package, broken product), the Customer must imperatively make reservations on the delivery note and inform the Operator within 3 days.

ARTICLE 9 — RIGHT OF WITHDRAWAL AND RETURNS

The consumer Customer has a period of thirty (30) days from receipt to exercise their right of withdrawal.

Procedure: The Customer must inform the Operator of their decision by email at contact@scelleuse-sous-vide.com or via the contact form.

Return costs: Return costs are borne by the Customer. The Product must be returned in its original packaging, complete and in perfect resalable condition.

Exception (Error or Defect): If the return is due to an error by the Operator or a defective product, the Operator will cover the return costs (prepaid label).

Refund: The refund (product + initial delivery costs) will be made within 14 days after receipt and verification of the return.

Exclusions: The right of withdrawal does not apply to clearly personalized products, or unsealed products that cannot be returned for hygiene reasons.

ARTICLE 10 — LEGAL GUARANTEES

The Products benefit from the legal guarantee of conformity (2 years) and the guarantee against hidden defects, in accordance with current legal provisions.

Guarantee of conformity: The Customer benefits from a period of two years from the delivery of the goods to act. They can choose between repair or replacement of the goods (subject to disproportionate cost).
Hidden defects: The Customer may decide to implement the guarantee against hidden defects of the sold item and choose between cancellation of the sale or a reduction in price.

ARTICLE 11 — LIABILITY

The Operator cannot be held responsible for the non-performance of the contract in the event of force majeure, disruption, or total or partial strike, particularly of postal services and means of transport. The Operator incurs no liability for any indirect damages resulting from these (loss of operation, loss of profit, damages or costs).

The Customer is solely responsible for the choice of products, their storage, and their use.

ARTICLE 12 — INTELLECTUAL PROPERTY

All elements of the Site (texts, images, software, structure) are the exclusive property of the Operator or its partners. Any total or partial reproduction is strictly prohibited without written agreement.

ARTICLE 13 — PERSONAL DATA

The Operator collects personal data for order management. This data is processed in accordance with the Privacy Policy available on the Site.

ARTICLE 14 — APPLICABLE LAW AND DISPUTES

These General Conditions are governed by Estonian law. However, this clause does not deprive the consumer Customer of the protection granted by the mandatory provisions of the law of their usual country of residence (e.g., France, Germany).

Dispute resolution: In case of a dispute, the Customer will first contact Customer Service. Failing an amicable solution, the Customer may resort to the European Union's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/.

ARTICLE 15 — MOBILE MARKETING (SMS)

Registration and Consent: By accepting SMS marketing during the order or via a registration form, you agree to receive recurring marketing messages (offers, cart reminders) from PIMA OÜ at the provided number. Consent is not a condition of purchase.

Unsubscribe: You can unsubscribe at any time by replying STOP to a message. You will receive a confirmation SMS.

Fees: Message and data rates may apply from your mobile operator.