Shipping policy

The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries within these same geographical areas.

Delivery is understood as the transfer to the Customer of physical possession or control of the Product.

The Operator offers different delivery or release methods depending on the nature of the product: Standard Shipping via Carrier.

Shipping costs are those specified at the finalization of the order and are accepted upon validation of the order.

Orders are shipped within 1 to 2 business days and are generally delivered between 2 to 5 business days. The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.

Delivery times are announced in business days on the Site when placing the order. These times include the preparation and shipping of the order as well as the time expected by the carrier. 

The Operator undertakes to ship the Products in accordance with the times announced on each Product sheet and at the cart level, provided that payment for the order has not been previously refused.

However, if one or more Products could not be delivered within the timeframe initially announced, the Operator will send an email indicating the new delivery date to the Customer.

The Products will be delivered to the address indicated by the Customer when placing their order. It is therefore their responsibility to verify that this address contains no errors. The Operator cannot be held responsible if the address provided by the Customer is incorrect, thus preventing or delaying delivery. 

Upon delivery, signing a receipt/proof of delivery may be requested. 

No delivery will be made to a P.O. Box.

Upon delivery, it is the Customer's responsibility to verify that the delivered Products comply with their order and that the package is sealed and undamaged. If this is not the case, the Customer must imperatively indicate this on the delivery slip. No claim regarding the quantity or condition of the Product will be accepted if the claim has not been noted on the delivery slip.