Terms of sale

Last updated: 10 August 2026

PRELIMINARY ARTICLE – OPERATOR IDENTIFICATION

These General Terms and Conditions of Sale (hereinafter "GTC") are offered by the operator of the website vacuumsealerpro.com (hereinafter "the Site"). The operator is:

Company Name: PIMA OÜ
Headquarters Address: Ehitajate tee 110, 13517 Tallinn, Estonia
Registration number (Registry code): 16227549
Intra-community VAT number: EE102381902
Contact email address: contact@scelleuse-sous-vide.com

Hereinafter referred to as "the Operator" or "the Seller".

ARTICLE 1 — GENERAL PROVISIONS

The General Terms and Conditions of Sale apply exclusively to the online sale of products offered by the Operator on the website https://vacuumsealerpro.com/.

The GTC are made available to customers on the Site where they can be directly consulted. The GTC are binding on the customer who acknowledges, by checking a box provided for this purpose, having read and accepted them before placing an order. The validation of the order by its confirmation constitutes the buyer's adherence to the GTC in force on the day of the order.

ARTICLE 2 — PRODUCT DESCRIPTION

The Site is an online sales site for vacuum sealing and packaging machines (hereinafter the "Product(s)") open to any natural or legal person (the "Customer").

The Products presented on the Site are subject to a description mentioning their essential characteristics. The photographs illustrating the products are not contractual. The user manual, if essential, is available on the Site or sent upon delivery. The Products comply with the requirements of current European law.

ARTICLE 3 — CUSTOMER ACCOUNT CREATION

To place an order, the Customer can create a personal account. The Customer undertakes to provide sincere and accurate information. The Customer is responsible for the confidentiality of their password and identifier. Any connection made with the Customer's identifiers is deemed to have been made by them.

ARTICLE 4 — ORDERS

Product offers are valid while stocks last. If a Product becomes unavailable after the order, the Operator will inform the Customer and offer either an equivalent product or a refund within 14 days.

When placing an order, the Customer must confirm it using the "double-click" technique (cart validation, then acceptance of the GTC and payment). This "double click" constitutes an electronic signature and irrevocable acceptance of the order.

The Operator reserves the right to refuse any order for legitimate reasons (e.g., prior dispute, non-payment, suspected fraud).

ARTICLE 5 — PAYMENT METHODS AND SECURITY

Every order entails an obligation to pay. The payment methods actually available are those presented at checkout. Payments are processed by secure service providers; PIMA OÜ does not store full payment card numbers.

Payment is due in accordance with the terms stated before the order is confirmed. In the event of refusal, failure or legitimate suspicion of fraud, the order may be suspended or cancelled.

ARTICLE 6 — PRICES

Catalogue prices are displayed in euros excluding tax by default. An indicative tax-inclusive amount may be displayed. The exact VAT amount, any charges and the total payable are determined at checkout according to the Customer’s tax status and the country of delivery.

For every consumer Customer, the total price including VAT and any additional charges are clearly communicated before the order becomes binding.

Where a business Customer provides a valid VAT number, the applicable tax treatment is determined in accordance with the VAT rules in force, including the country of establishment, the country of delivery and whether the transaction is domestic or intra-Community. Providing a VAT number therefore does not automatically result in VAT being removed; an exemption or reverse charge is applied only where the legal conditions are met and validated at checkout.

ARTICLE 7 — RETENTION OF TITLE

The Operator remains the exclusive owner of the ordered Products until full payment of the price, including shipping costs.

ARTICLE 8 — SHIPPING AND DELIVERY

Products are delivered to the address specified by the Customer. Delivery means the transfer of physical possession or control of the Product.

To fulfil our Express Delivery promise (48/72h), the overall lead time includes preparation and delivery by our carrier. This period generally breaks down as follows: orders are dispatched within 1 to 2 business days and are generally delivered within 2 to 5 business days (Schengen Area).

These times are estimates and may vary depending on the Product, stock, destination, public holidays and carrier. The applicable time or date is stated on the Product page or at checkout. Unless a different period is expressly agreed, an order placed by a consumer Customer will be fulfilled no later than thirty (30) days after the contract is concluded.

In the event of delay, the Customer has the remedies provided for under applicable law. The Customer must check the apparent condition of the parcel upon delivery and promptly report any anomaly. Failure to note reservations on the carrier’s delivery receipt does not deprive a consumer Customer of their statutory rights.

ARTICLE 9 — RIGHT OF WITHDRAWAL AND RETURNS

Consumer Customers. A consumer Customer has the statutory right to withdraw within fourteen (14) days of receiving the Product, without having to give a reason. Vacuum Sealer Pro commercially extends this total period to thirty (30) days.

During the first fourteen days, the consumer Customer may handle the Product only to the extent necessary to establish its nature, characteristics and proper functioning, as they might do in a shop. The statutory right of withdrawal is not conditional upon retaining the original packaging, but the Customer may be held liable for any diminished value resulting from handling beyond what is necessary.

For the commercial period from the fifteenth to the thirtieth day, the Product must be returned in its original packaging, in perfect condition, fit for resale, unused and with all its accessories. These commercial conditions do not reduce the statutory rights applicable during the first fourteen days.

Business Customers. In the absence of a general statutory right of withdrawal, Vacuum Sealer Pro contractually grants business Customers a return period of thirty (30) days following receipt, provided that the Product is returned in its original packaging, in perfect condition, fit for resale, unused and with all its accessories.

To make a return or exercise the right of withdrawal, the Customer must send an unambiguous statement before the period expires to contact@scelleuse-sous-vide.com or through the contact form, stating their contact details and order number. The model form included in the Return Policy may be used but is not mandatory.

The direct costs of return are borne by the Customer for a change-of-mind return, provided the Customer was informed of this before ordering. If the Product is defective, damaged or not as ordered, PIMA OÜ bears the cost of return in accordance with applicable law.

For a consumer Customer, all amounts due, including the initial delivery costs up to the cost of the least expensive standard delivery method offered, are refunded no later than fourteen (14) days after notice of withdrawal. PIMA OÜ may withhold the refund until it has recovered the Product or received evidence that it has been sent back, whichever occurs first. The refund is made using the original payment method unless expressly agreed otherwise.

Statutory exceptions to the right of withdrawal remain applicable, including for customised Products, goods liable to deteriorate rapidly and sealed goods that have been unsealed and cannot be returned for reasons of hygiene or health protection.

ARTICLE 10 — LEGAL GUARANTEES

The consumer Customer benefits from the applicable mandatory statutory guarantees, including a minimum two-year legal guarantee of conformity in the European Union, together with the remedies provided for under applicable national law. These rights are exercised against PIMA OÜ as the seller and are not limited by any commercial manufacturer’s warranty.

For business Customers, the applicable warranties are those provided for in the contract, the Product page, any manufacturer’s warranty and the mandatory provisions of applicable law. No statement intended for consumers shall be interpreted as automatically extending to businesses a statutory regime that does not apply to them.

ARTICLE 11 — LIABILITY

The Operator cannot be held responsible for the non-performance of the contract in the event of force majeure, disruption, or total or partial strike, particularly of postal services and means of transport. The Operator incurs no liability for any indirect damages resulting from these (loss of operation, loss of profit, damages or costs).

The Customer is solely responsible for the choice of products, their storage, and their use.

ARTICLE 12 — INTELLECTUAL PROPERTY

All elements of the Site (texts, images, software, structure) are the exclusive property of the Operator or its partners. Any total or partial reproduction is strictly prohibited without written agreement.

ARTICLE 13 — PERSONAL DATA

The Operator collects personal data for order management. This data is processed in accordance with the Privacy Policy available on the Site.

ARTICLE 14 — APPLICABLE LAW AND DISPUTES

These Terms and Conditions are governed by Estonian law. However, this choice does not deprive a consumer Customer of the protection afforded by the mandatory provisions of the country in which they have their habitual residence.

In the event of a difficulty, the Customer is invited first to contact PIMA OÜ to seek an amicable solution. The consumer Customer may then refer the matter to the competent alternative dispute resolution body, including the Estonian Consumer Disputes Committee where it has jurisdiction, or the competent body in their country. As the former European Online Dispute Resolution platform has been discontinued, these Terms and Conditions no longer refer to that platform.

For business Customers, if no amicable agreement is reached and subject to applicable mandatory rules, the Estonian courts have jurisdiction.

ARTICLE 15 — MOBILE MARKETING (SMS)

Registration and Consent: By accepting SMS marketing during the order or via a registration form, you agree to receive recurring marketing messages (offers, cart reminders) from PIMA OÜ at the provided number. Consent is not a condition of purchase.

Unsubscribe: You can unsubscribe at any time by replying STOP to a message. You will receive a confirmation SMS.

Fees: Message and data rates may apply from your mobile operator.